DUKE

For safety/sanitary reasons: e-liquids, disposables, pods/cartridges, coils, batteries, atomizers/tanks, and small spare parts (drip tips, glass, O-rings).

Hardware devices typically carry a limited warranty against manufacturing defects. Consumables (e-liquids, coils, pods, disposables, batteries) and atomizers are usually not covered. Keep packaging/warranty cards.

You can track your order from the 'Order Management' section.

We’re happy to advise, but compatibility isn’t guaranteed. Please ask before buying; returns for incompatibility aren’t accepted.

Adults 18+ only. We verify age (NID check). Orders failing age verification will be cancelled.

Yes, everything we stock is sourced from authorized distributors or the original brands.

We process on business days; we’re closed on Wednesdays. Standard processing is 12–24 hours.

Dhaka: same-day/next-day options are available. Outside Dhaka: typically 2–3 business days. Transit times are estimates and may vary by courier.

Yes, within 30 minutes of placing it. After that, your order may already be in fulfillment.

Report Dead on Arrival, damaged, missing, or wrong items IMMEDIATELY. Include your order number and clear photos/video of the product and packaging.